Group Exercise booking rules
Members can book classes 8 days in advance, from 7.00pm. Classes can be cancelled online up to 6 hours before the start of the class. When a class is full members will be able to book onto a class waiting list. Members who are booked onto the waiting lists will be sent a text message, to the mobile number we have on file if they have been moved into a class.
Class no-show rules
If you are unable to attend a class please ensure that you cancel with as much notice as possible to allow other members to have your space within the class in good time. Classes must be cancelled a minimum of 6 hours prior to the start time. Classes can be cancelled online ( www.laneshealthclubs.co.uk), on the Lanes Health Clubs App, by calling the club directly (01903 859777) or in person at the Front desk.
if a member fails to cancel within the 6-hour cancellation period or fails to turn up to their booked classes once or twice, they will receive an email with a gentle reminder of the current policy. If the same member fails to adhere to the cancellation policy for a third time, their booking rights will be removed for a week.
We make every effort to ensure that all timetable classes run smoothly, so please ensure that you arrive on time.
Please cancel any PT booking 24 hours before your session if you cannot attend. Unfortunately, no refund or exchange can be offered on personal training sessions cancelled without the 24-hour notice period.
Please cancel any spa treatment bookings 24 hours before your session if you cannot attend. Unfortunately, no refund or exchange can be offered on treatments cancelled without 24-hour notice.