1. Controllers of personal information
Any personal information provided to or gathered by Lanes Health Clubs is controlled by Chris Lane Leisure (Holdings) Limited (the data controller), whose registered office is at: Green Farm, Green Lane, Churt, Farnham, Surrey, GU10 2LT.
2. What personal information about club users does LHC gather?
The information we gather helps us to continually improve your experience at Lanes. This personal information may include: your name and contact information, date of birth, preferred communication methods, business name (in the case of a corporate membership), business address, bank details and credit card details. We also create information that becomes part of the personal information we hold about you, such as your membership number and your usage of the club. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 18.
We also collect the following:
2.1 Sensitive information
The term “sensitive information” in this context refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. Whilst we do not generally collect sensitive information unless it is volunteered by you, we may collect health data to the extent that it is required to assess your readiness for physical exercise. By providing the sensitive information to us, you are consenting to our using it in the manner set out in this policy.
2.2 Photographs for membership card
In the interests of security and the prevention of crime, we may take a digital photograph of each member to whom a membership card is issued. By providing the digital photograph to us, you are consenting to our using it in the manner set out in this Policy.
2.3 Contacting us via Website or otherwise
When you use the www.laneshealthclubs.co.uk website (“Our Site”) or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.
We use CCTV in our clubs for health and security reasons. If you have any queries in relation to the use of CCTV operating in and around our clubs please contact us.
We also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
3. What do we do with personal information collected from you?
3.1 We will use information you give to us:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us including for example to administer your membership of the club, to facilitate bookings of classes and appointments and to facilitate the provision of certain services to us by third party service providers and other transactions.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to maintain membership records.
To improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical, research or other functions on our behalf.
To send you newsletters and promotions and to conduct surveys, prize draws, competitions and other promotions via email, telephone or post.
To process your job application if you apply for employment at LHC.
To notify you about changes to our service.
To ensure that content from our website is presented in the most effective manner for you and for your computer.
3.2 We will use information we collect about you:
To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve our website to ensure that content is presented in the most effective manner for you and for your computer.
To allow you to participate in interactive features of our service, when you choose to do so.
As part of our efforts to keep our website safe and secure.
To measure or understand the effectiveness of our advertising.
To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
3.3 Information we receive from other sources:
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
4 What about cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to automatically collect information from your computer such as your IP address and other details about your computer which are automatically collected by our web server, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our website according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
5. Does LHC share the information it receives?
Third Party Service Providers and Business Partners:
Sometimes we send offers to club users on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please tick the relevant opt-out box in your terms and conditions of membership or let us know in writing if you don’t want to receive these offers.
Protection of LHC and others:
With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
6. How secure is information about me?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. What about links to other websites?
Our site may include links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
8. What choices do I have?
9. What rights do I have in relation to my personal information?
The European General Data Protection Regulation (GDPR) 2016 gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you would like to access your personal information contact us by email to firstname.lastname@example.org.
10. Notices and revisions
If you have any concern about privacy at LHC, please email us a thorough description and we will try to resolve the issue for you.
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