Lanes Health Clubs Membership Cancellation Policy
- Overview
This policy applies to all Lanes Health Clubs memberships, including 1-month, 3-month, and 12-month contracts. Cancellation terms and notice periods vary based on your membership type.
- Notice Period & Payment Cut-Off
- Notice Period: All cancellations require a minimum of 30 days’ written notice.
- Processing: Cancellations align with your next scheduled Direct Debit payment.
- Cut-Off Date: The 17th of each month determines the final payment:
- Notice received on or before the 17th: The Direct Debit payment collected within that month will be your final one.
- Notice received after the 17th: Your membership continues, with the final payment due the following month.
- 1-Month Membership
- Cancellation: You may cancel at any time with a minimum of 30 days’ written notice.
- Cut-Off Rule: If notice is received on or before the 17th, your current month’s payment is the final one. If received after the 17th, one additional monthly payment is required.
- 3-Month Membership
- Fixed Term: The 3-month contract cannot be cancelled early unless you meet the criteria in Section 7.
- Post-Term: After the 3-month term, your membership transitions to a monthly rolling basis.
- Rolling Basis Cancellation: Follows the minimum 30-day notice period and 17th-of-the-month cut-off rule as outlined in Section 2.
- 12-Month Membership
- During Initial Term: Cancellation is not permitted unless you qualify under Section 7.
- End of Term:
- Submit written notice on or before the 17th of the final month to cancel without additional charges.
- Notice received after the 17th requires one additional monthly payment.
- Post-Term (Rolling Basis): Membership continues monthly unless cancelled, following the minimum 30-day notice and 17th cut-off rules.
- Cancellation Process
- Submission: Submit your cancellation request in writing, either via email or letter, to your home club.
- Effective Date: Cancellation is valid when the written notice is received.
- Compliance: All cancellations must adhere to the minimum 30-day notice period and 17th cut-off rule.
- Invalid Notices: If the notice contains an incorrect end date, we will contact you via writing or phone to resubmit with a corrected date.
- Early Cancellation Eligibility
Early cancellation is permitted for all membership types under these circumstances (evidence required):
- Serious Illness or Injury: Inability to use the club for at least 2 months (medical documentation required).
- Redundancy or Job Loss: Proof such as an employer letter or Jobseeker’s Allowance documentation.
- Relocation: Proof of new address, with the new address being outside a 15-mile radius of your home club.
- Refunds for Early Cancellation
Subject to meeting the eligibility criteria in Section 7:
- Annual Upfront Payments: A pro-rata refund will be issued from the effective cancellation date.
- Monthly Payments: No charges will apply beyond the minimum 30-day notice period, subject to the 17th cut-off rule.
- Additional Information
- Changes to Membership: We will provide at least 45 days’ notice for significant changes to membership.
- Written Requirement: Cancellations must be in writing; verbal or phone requests are not accepted.
- Responsibility: You must ensure your home club receives your cancellation notice and any required documentation.
- Cooling-off Period: If you wish to cancel within 14 days of joining, you may do so free of charge, provided you have not used the facilities during this period. If you have visited the club during the 14-day cooling-off period, a charge of £21 per visit will be deducted from your refund, or if the amount is greater, we will charge separately.
MEMBERSHIP SUSPENSION (FREEZING)
Members may freeze their membership for up to three months per year, at the discretion of management. Members may request a freeze of up to three months by submitting a written request via
email and paying a non-refundable freeze fee of £10 per month that the membership is frozen for. The accumulated fees will be charged once the membership is reactivated and will be classified as debt. Requests must be submitted by the 17th of the month for the freeze to
take effect the following month.
Freezing is not permitted if there are outstanding payments.
Freezing is free of charge under medical grounds, subject to proof being sent.
Break The Ordinary with Lanes
At Lanes we have a straightforward philosophy. Throughout our lives our bodies change –
and what we want from a health club changes too.
Everyone has their own reason for joining a health club, that’s why we tailor our offerings to you.
Feeling good is as important as looking good.
